help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite reboot loop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2021 14:58 - last edited on ‎01-17-2021 19:53 by Fitbit Moderator

‎01-17-2021 14:58 - last edited on ‎01-17-2021 19:53 by Fitbit Moderator

My son’s versa lite keeps restarting by itself and it isn’t keeping the correct time.  It also won’t sync to his phone even when in charger. Please help

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-17-2021 19:53

‎01-17-2021 19:53

Hi @Miklucky, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that your son is experiencing difficulties with his Versa Lite. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes