Versa 2 display won't turn on

[Restrom]

I too am having the exact same problem!  My Versa2 is 3 years old.  So it is out of warranty. Is this a common problem?  Before I go spending another $$$ I'd like to know.  Nothing is solving this issue. 

Moderator Edit: Clarified subject

[Restrom]

My Versa 2 is 3 years old.  I d had a teeny bit of back light showing through but other than that it has worked fine.  I woke up to a  dark grey screen. It now is completely black sitting on the charger.   I think this has something to do with the recent update.  I am pretty bummed as I love my fitbit and can't believe the life of it s only 3 years old!  I've held buttons down trying to factory reset and get nothing....

[RicardoFitbit]

Hi @Restrom, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Why do you think that this has something to do with the recent update? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Restrom]

My versa 2 shows all of the current stats in the app and shows my battery
is completely charged. I updated my versa a couple of days ago and I woke
up to a grey screen that went completely black. I've tried holding buttons
simultaneously. I've even tried changing the clock via the app. The green
light sensor is on and it buzzed while changing clocks. But it is still
completely black.

[Restrom]

So now I totally gave up on my Versa 2. It is dead and not coming back. I've read that this device is being discontinued because of issues. I could not afford a Sense or Versa 3. I decided to give fitbit another chance by purchasing a Charge 4.

I am now having difficulties setting it up syncing with my Samsung phone. The device says I need to update or install the fitbit app. I uninstalled and reinstalled. Logged out, logged in. Turned off, turned on my phone. What now??!!

I am reading your forum and I am seeing alot of people having the same problem. Saying you have to wait a few days for the firmware to catch up and work. I find that unacceptable.

[RicardoFitbit]

Your update is appreciated @Restrom, thanks for the details that were shared with me.

Since the heart rate sensors of your Versa 2 are still flashing, this means that only the display is not working as it should. That said, can you please let me know the outcome of the restart process that was shared on my previous post? The display is completely blank or is it corrupted? 

I'll be waiting for your reply.

[Restrom]

So I ended up calling Customer Support and was told the following: Since you have updated, uninstalled, reinstalled, turned off, turned on, checked for updates on both phone and all and we can see that it is registered and installed on your phone -( you just can't see it on the display, which s rolls update or download app) it is an app problem. There have been several complaints about it. He told me I basically have to wait for the app engineers to fix the problem within the app! So I get to sit with a BRAND NEW DEVICE, which I cannot not use for HOWEVER long it takes for Fitbit to fix the app.

I am really very disappointed in Fitbit first of all for selling a device they know has a problem and second of all for not telling me to send it back and we will see if we can find one that works! I literally just bought and received that yesterday. I am a very unsatisfied customer.

[RicardoFitbit]

Thanks for your reply @Restrom.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.