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Versa Lite red x

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‎01-15-2020 10:27 - last edited on ‎01-20-2020 14:13 by

‎01-15-2020 10:27 - last edited on ‎01-20-2020 14:13 by

I have had my Versa Lite since Christmas.  It paired with my Samsung just fine and has worked flawlessly.  3 days ago a red x appeared and says Data not cleared Sync and try again.  I have done EVERYTHING.  Reset.  Deleted and reinstalled app.  Online chat - they kept telling me that it must not be compatible with my phone - but it was!  Then they told me to reset by USB, by using the USB reset, but I do not have that button on my dashboard.  Connected by USB to my computer but I cannot figure out how to reset that way.  Help!

 

 

Moderator edit: subject for clarity

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‎01-20-2020 14:11

‎01-20-2020 14:11

Welcome to the Fitbit Community, @MommaDawn77. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite and the troubleshooting steps you tried. Since you've been in touch with customer support regarding this, I've updated your case and you should be getting a reply soon. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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