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Versa Lite resets by itself

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‎02-04-2020 23:18 - last edited on ‎02-05-2020 03:37 by Fitbit Moderator

‎02-04-2020 23:18 - last edited on ‎02-05-2020 03:37 by Fitbit Moderator

I started experiencing screen Issues with my Versa Lite. It was constantly resetting itself, and would eventually put itself into do not disturb mode. This I couldn’t get out of without reseting with the left hand button. I have tried a factory reset and now it’s completely stuck in that mode and has been over night. Haven’t had it long should I take it back?

 

 

Moderator edit: updated subject for clarity

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‎02-05-2020 03:33

‎02-05-2020 03:33

@LBev40, welcome to our Fitbit Community! Regarding the screen issues that your Versa Lite is experiencing, I appreciate the time spent trying a restart and a factory reset before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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