Versa Lite return process - Feedback about my experience

[Meriem.a]

I bought a Fitbit Versa Lit in June 2020, and has been using perfectly for a while. 

As my Fitbit allows me to use it underwater, I went for a swim of not lower than 1 m. Afterwards, I carefully cleaned and dried my watch and made sure to not charge it. The fit stopped working almost immediately.

I have contacted the Fitbit support since then and sent back my watch that turned out to be damaged, and suggested sending me another one. As my watch version and color doesn't exist anymore, they suggested sending me an older version, which I refused. 

I asked for a refund which has been refused, and for a voucher later on for which the Fitbit Support never answered back (it has been 5 days of waiting already).

It has been 3 weeks going back a forth with the Fitbit Support with no solution and no watch.

This is very upsetting against the brand, which I don't recommend it at all.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Meriem.a, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Let me know if you have any additional questions, I'll be around.