Versa Lite screen acting odd

[NummyB]

About 3 months ago my versa went from working great to not working at all. I have tried all of the resets and fixes and nothing has worked. I connected with the 24 hr chat today and they disconnected with me as I was typing my complaint. I'm not sure what the heck is going on with this but it is really making me think of going with a better company that will actually stand behind their products and the customers. Very disappointed. 

Moderator Edit: Clarified subject

[Modaddy]

All I could see black line going across the screen.Went blank.They don’t stand behind their prouduct.They told it out of warranty.

[MarreFitbit · Accepted solution]

Hi there, @NummyB. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from and how you must be feeling. I'm sorry to hear about your chat, it seems like there were some connectivity issues. 

To better assist you, may I know what is the issue you are experiencing with your Versa Lite? Is the screen blank? Is it corrupted? I'd like you to please confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please feel free to give us a call. Click here to get connected.

Hello, @Modaddy. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.