Versa Lite screen and connectivity issues

[ChrisEastman]

My Versa Lite (which I have had for over 2 years now and which I like) has started going dark from time to time. It appears to coincide with losing Bluetooth connectivity to my iPhone. When it is dark, all I can do to get it going again is to plug it into the charger even if was fully charged a short time ago and shows up as fully charged within minutes. Any suggestions for preventing this would be appreciated.

I thought about setting it to All-Day Sync and one of the hints on line told me to toggle it on or off in the account section but I cannot find any All-Day Sync button. Can anyone tell me where it is?

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @ChrisEastman, welcome to the Community Forums. I'm sorry to hear about your Versa Lite's screen and connectivity issues. Thanks for trying to fix those issues prior to posting here, I'll be glad to continue assisting you. 

Regarding the screen going dark, please confirm if you tried the steps below: 

1. Try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm that you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

About the connectivity issues with your iPhone, try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Fitbit device doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync?

Answering your inquiry about All-Day Sync, to improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life?

I'm looking forward to your response, keep me posted.

[ChrisEastman]

Thanks

It happened again last night at 0036 which left me with no alarms and no way to tell the time during the night. The only way I know it stopped at 0036 is that when I put it in the charger this morning, it showed battery at 0% for about a minute before jumping to 100% (it was fully charged - three hours - on the morning of 9 September and was at 51% before going to bed on the 11th and shouldn’t have dropped to 0 until about the 15th). It was also not connected to Bluetooth for some reason. In any event, I left it charging for three hours this morning during which time I dropped it from Bluetooth and removed it from my FitBit app. After two hours of charging (but while still in the charger), I reconnected to Bluetooth and then set it up again. It now seems to be working. I changed the clock face as per your advice (I tried the bitemoji face but couldn’t get it to work as I have no bit emojis, so I went with a very simple analog face) and it seems to work but I dislike the new clock face so I am going back to the old one called Trace which is a lot easier to read in the dark when I do not have my glasses on.

I have an older Versa SE (the first one I bought in 2017) from which the glass face became detached in 2018 when I dropped the watch and which for some reason was no longer covered under warranty (but that’s another story). I got it repaired by a smart phone repairer and it works fine albeit being told by the repairer that it is probably no longer waterproof. Since I can’t have both Versas on the same app, I re-logged into the App on my old iPhone 6 and set up the Versa SE for those occasions when my Versa Lite is charging or going dark. The SE works fine and I have no problems with going dark or disconnecting from Bluetooth. The biggest difference between the two Versas, apart from features on the SE that I don’t use anyway, is that while a full charge on the Lite lasts 6 days, on the SE it lasts only 4 days. I presume this is because of the age of the watch battery since I use them the same way (albeit the SE spending more time in the drawer). Is it possible to get the battery changed?

Since all the going dark problems with the Lite arose only after I switched phones (from 6 to 11), I am wondering if it has something to do with it being linked to an iPhone11. Is there a problem with theFitBit/iPhone 11 connectivity and, if so, is there a software update coming to correct it?

I like both my Versas (my wife started with an HR and changed to a Charge this year and likes them) and I am reluctant to try and find a different smart watch.

Cheers

Chris