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Versa Lite screen became unresponsive

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‎02-23-2020 01:29 - last edited on ‎02-24-2020 04:38 by Fitbit Moderator

‎02-23-2020 01:29 - last edited on ‎02-24-2020 04:38 by Fitbit Moderator

Hi. My screen in the last week has become non responsive. I can see messages and emails coming through on screen but cant clear or look at them. I have tried all the reset options and changing clockface etc but nothing working. Item was purchased from littlewoods 2nd November. Pls advise.

 

 

Moderator edit: updated subject for clarity

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‎02-24-2020 04:33

‎02-24-2020 04:33

@Slawlor, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since the screen became unresponsive. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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