Versa Lite screen blackout

[lgutierr]

This is technically solved, but it may occur again. I purchased my Versa Lite less than a year ago and my 2nd replacement (via warranty) is being delivered right now. My issue is that the Versa Lite would randomly have the screen turn black, not off, but black with a faint light behind it as everything else seemed to work. It would still vibrate when I would hit a goal or if I received a call/text, but nothing would appear on the screen. Troubleshooting advice given by customer service doesn't fix the issue and they eventually just send replacements. This seems to be a recurring issue and I would like to know if FitBit will be fixing this at some point as it has happened to my original purchase and first replacement.

Moderator edit: format

[JuanJoFitbit]

@lgutierr, welcome to our Fitbit Community. By the way, I'm sorry for the late response. I'm also sorry to hear that your previous Versa Lite watches have experienced screen issues since they go blank and didn't turn on.

I totally understand how you feel about this and we really appreciate your feedback and comments since this helps us to keep improving.

When you receive your new replacement unit, please try using a clock face developed by Fitbit, not a third party clock face and monitor it. Don't hesitate to get back if you see need assistance with your replacement Versa and I'll be happy to follow up and help you accordingly.

See you around.

[lgutierr]

Hi,

The clock face is not the issue. I use the default that comes on the
FitBit. The issue seems to be your product. I hope that the new one I
receive this week works well, otherwise I will probably just ask for a
refund and get a watch from a competitor.

[JuanJoFitbit]

@lgutierr, thank you for getting back. By the way, I apologize for the delayed response.

Your feedback is greatly appreciated and if you give a chance to the new replacement unit you received recently, don't hesitate to get back if you need further assistance with it and I'll be happy to help you.

Keep me posted.