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Versa Lite screen doesn't work

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‎06-10-2020 07:57 - last edited on ‎07-11-2020 04:21 by Fitbit Moderator

‎06-10-2020 07:57 - last edited on ‎07-11-2020 04:21 by Fitbit Moderator

I just installed the last update to my Versa Lite and this morning the screen doesn't work.  The watch still functions (I can see the results via the app) but no display.  Anyone else see this or anyone have any ideas on a really hard reset to see if that helps?  Keep in mind that I held the one button down and it seems to reboot but never gets back to displaying anything.

 

 

Moderator edit: format

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‎07-11-2020 04:18 - last edited on ‎08-26-2024 03:28 by Fitbit Moderator

‎07-11-2020 04:18 - last edited on ‎08-26-2024 03:28 by Fitbit Moderator

Hi @mickn8r65, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa Lite since the display went black and it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team and they'll be happy to follow up. You will receive an email from them soon.

I'll also be around if any question arises.

JuanJo | Community Moderator

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