Versa Lite screen has come off

[Bertie1993]

Hi my versa lite screen has come off it is still connected by some piece of flat metal. How do I contact support about fixing this 

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @Bertie1993. Welcome to the Community Forums. I'm sorry to hear about your Versa Lite's screen. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

However, as our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

Hope this answers your inquiry.