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Versa Lite screen is acting odd

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‎04-12-2022 21:10 - last edited on ‎04-14-2022 07:19 by Fitbit Moderator

‎04-12-2022 21:10 - last edited on ‎04-14-2022 07:19 by Fitbit Moderator

I've had my versa lite for two years. Just recently it began lagging or taking a few seconds to turn on. Now, if I turn in on, it only displays a light gray screen. I can't turn it off unless I hold the reset button. Then it briefly turns off, displays a glitching logo (sometimes bars of green and blue, sometimes multicolored dots), and returns to grey. It is fully charged, but not syncing to the Fitbit app on my Android.

Any advice would be appreciated.

 

Moderator Edit: Clarified subject

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‎04-14-2022 07:21 - edited ‎11-13-2023 04:09

‎04-14-2022 07:21 - edited ‎11-13-2023 04:09

Hi there, @FeminaVictoriae. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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