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Versa Lite screen keeps flickering

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‎09-17-2019 09:13 - last edited on ‎09-18-2019 05:57 by Fitbit Moderator

‎09-17-2019 09:13 - last edited on ‎09-18-2019 05:57 by Fitbit Moderator

At times the screen on my Versa Lite(which is less than a week old) is flickering.

 

 

Moderator edit: format

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4 REPLIES 4

‎09-17-2019 09:27

‎09-17-2019 09:27

Hi @nreno1  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-18-2019 05:57 - edited ‎09-18-2019 05:57

In response to Odyssey13

‎09-18-2019 05:57 - edited ‎09-18-2019 05:57

@nreno1 welcome to our Fitbit Community! If you haven't contacted our Support team as @Odyssey13 advised in regards the screen issue that your Versa Lite is experiencing, I would like you to restart your versa as described in this help article.

 

After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-18-2019 07:01

In response to JuanJoFitbit

‎09-18-2019 07:01

I will try the reset but my clock face it the one that was factory installed I haven't changed a thing on it. I will try the reset tonight though.Nancy
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‎09-19-2019 09:36

In response to nreno1

‎09-19-2019 09:36

@nreno1 I appreciate your time spent trying the restart process. Since you mentioned that you use the default clock face, there is no need to change it.

 

Let me know how it goes! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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