Versa Lite screen not working

[sproutygirl]

My versa lite screen isnt working.  I followed the instructions on this forum nothing worked so used last optiona factory reset and it crashed I couldn't use at all. Called customer care and spoke to someone who was huffing after everything I said .... the fix she suggested did sort the crash but the touch screen still isnt working ..... she asked me to reply to an email which I did and over a day later not heard a peep . This tracker is 4 months old I'm not impressed at all.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @sproutygirl, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear about the screen issues that your Versa Lite experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.