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Versa screen fell off

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‎05-06-2020 10:59 - last edited on ‎05-20-2020 06:20 by Fitbit Moderator

‎05-06-2020 10:59 - last edited on ‎05-20-2020 06:20 by Fitbit Moderator

I purchased my Versa 1 year ago, while walking my entire screen fell off, I called Fitbit customer service to be told they are unable to help but tried up-selling me on a new fit bit! 
That is so horrible when I paid $200 on this watch! Fitbit will never get a dime from me again. I work too hard for my money! I will also tell other people not to purchase one!

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 06:19

‎05-20-2020 06:19

Hi @NYC718, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry about the screen issues that your Fitbit Versa has experienced. I'm also sorry to hear that your Versa is no longer under warranty. The warranty period is good for 365 days, starting from the day of the first setup.

 

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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