Versa Lite screen stuck on Fitbit logo

[bbbrun]

my clock was loosing time so after reading fixes and resetting watch. it is paired with phone and computer but i cant go any further. just has the logo and foreign languages on screen of watch. I can't get a clock screen or update the tracker

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you around the Community forums @bbbrun. 

Thank you for all the details that you've provided regarding the screen of the Versa Lite that is stuck with the Fitbit logo. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a nice day! 

[bbbrun]

they couldn't help with the issue i spent 4 hrs trying everything to get it
working but.....

[DavideFitbit]

Hello, sorry for the late response @bbbrun. 

Thank you for this update and confirming that you're still having trouble with the watch being stuck with the Fitbit logo. 

I've proceeded to send your information with these updates to the Customer Support team so they can provide you with further assistance via e-mail. You should be getting a reply soon. 

Let me know if you have further questions.