Where's my replacement order?

[LouiseHE87]

After my versa stopped working (back button and not charging) I was advised to return to Fitbit and that I’d be sent a replacement and should hear from them in 5days. After 2 weeks if hearing nothing I contacted them again to be very professionally and politely fobbed off. It’s now over a month later and I have had no further communication. My Royal Mail tracking tells me that my versa delivered in September 18th. It seems like ages to me? Am I being impatient? It seems like ages to me 🤷🏻‍:female_sign:. Anyone else’s experiences are welcomed. 
cheers

louise 🌸

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @LouiseHE87, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Unfortunately, I don't have access to your case information to assist you accordingly and provide your replacement order details.

I'll be here if you need anything else.

[LouiseHE87]

Thanks for the advice. I will definitely contract again. I don't know how the issue has been resolved at all, as I still don't have a replacement fitbit or neither have I received the e-mail communication I was told I would receive. I was mostly just curious as to whether it was normal for it to take over a month to be replaced. 

Cheers.