help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite screen unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2020 05:33

‎01-11-2020 05:33

Received the Versa Lite for Christmas I was so impressed up until 2 days ago. I was getting random vibrations during the day and night and now the screen won't work. Screen display is working, it seems the touch is not. I cant swipe any notifications, find out my steps or access any thing else. I've tried the soft reset and also factory reset and neither have helped. Do I return to store for a exchange or do it via Fitbit? It's not even 2 weeks old 😔

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-11-2020 10:46

‎01-11-2020 10:46

I would return it where I bought it but you can also Contact Customer Support .

Best Answer
0 Votes

‎01-12-2020 07:01

In response to SunsetRunner

‎01-12-2020 07:01

Thank you. I've just tried. I have to ring customer support to try and get this rectified. Really disappointed as I don't want to be left with out a watch. Plus I can't turn my alarms off now and my watch went crazy this morning haha. 

Best Answer
0 Votes

‎09-10-2020 08:13

‎09-10-2020 08:13

My first Versa Lite went bad after 9 months and after multiple chats with Support they agreed to sent me a replacement, which I received on August 27. After I set it up I started feeling Random Vibrations every 15-20 minutes. I had set the motion remainder Off and the reminder continued to come up. Also it does not pick my sleep tracking correctly.

Based on the Community posts, it looks like these issues have been around since 2017-2018?!?!

I tried ALL the suggestions from the Community No success!

The one thing that may have caused the issues is that I received a notification from Fitbit to install an update to the Firmware.

Any suggestions?

 

Best Answer
0 Votes