help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite screen unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2020 14:14 - last edited on ‎02-26-2020 12:06 by

‎02-25-2020 14:14 - last edited on ‎02-26-2020 12:06 by

I have had my Versa lite for less than a year. A few weeks ago, and it started shutting off randomly and the touch screen is unresponsive. I can’t even get the screen to turn on by using the button on the side either. I have tried restarting and checking for updates. Nothing I have tried so far has been successful. Any ideas what the problem is? 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-26-2020 12:10

‎02-26-2020 12:10

Welcome to the Fitbit Community, @Cmhatfield.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite screen. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.


Let me know if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes