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Versa Lite screen unresponsive

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‎05-21-2020 19:24 - last edited on ‎06-03-2020 06:18 by Fitbit Moderator

‎05-21-2020 19:24 - last edited on ‎06-03-2020 06:18 by Fitbit Moderator

Hi everyone, 

 

I just recently got a new versa lite. I opened it and started using it on May 15th - so exactly one week ago. Today the screen has become totally unresponsive. The clock face still turns on, but it does not respond to any swipes or taps. I've looked through previous posts and tried a soft reset and changing the clock face (I was already using one created by Fitbit but tried to change it anyway). I have not been successful in trying to do a factory reset. I'm pretty upset that this is happening and I JUST bought the product.

 

 

Moderator edit: format

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‎06-03-2020 06:17

‎06-03-2020 06:17

Hi @Nikkiferr, welcome to our Fitbit Community! Regarding the screen issues that your Versa Lite experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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