Versa Lite screen went blank

[AmandaBo]

My Versa Lite stopped working during a run 2 days ago. I have tried charging it and restarting it but the screen is still black. Please let me know what else I can try. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AmandaBo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps!

[AmandaBo]

Thanks for the recommendation but I cannot change my clock face because I
cannot turn on my Fitbit. The screen is black.

[MarreFitbit]

@AmandaBo Please note that as long as your Versa Lite is still syncing (you can verify this by going to your Fitbit account, tap the Today tab > your profile picture > your device image), you can change the clock face even when the screen is blank by following the steps provided above. 

Let me know how it goes. 

[SunsetRunner]

Hello @AmandaBo 

You can change your clock face as the moderator @MarreFitbit suggested by going through your Fitbit App. Open the Fitbit App, tap profile picture then scroll down to an tap Versa Lite. Now tap Gallery….you change your clock face here. When you do make the changes sync your Fitbit app by swiping downward on the Fitbit App today page to accept the changes. On a personal note I’d change the clock face to the original clock face that came with your watch for best results. 
😃 I hope I was able to help

[AmandaBo]

Thanks for your help; however, I cannot change the clock face via the app
because my Fitbit is not on and will not sync.

[MarreFitbit]

@AmandaBo I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

My Versa 2 just did the same thing. I tried restart,  changed the clock face and charged it. Scrren still blank, but it is syncing. 

[SunsetRunner]

Hello @SunsetRunner 

I would take the moderators advice and contact Fitbit Customer Service as she suggested since changing your clock face and restarting your Fitbit tracker failed to resolve your issue.