Versa 2 blank screen

[JessiHT]

Screen just went black two nights ago and hasn't come back. I've restarted it and changed clock faces to a fitbit approved face. It is still tracking everything. My alarms go off and I can't shut them off. Can anyone help? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JessiHT. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen that you tried contacting our Support Team, but your chat got disconnected. However, in this case, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[sxychocl]

Mine as well

[MarreFitbit · Accepted solution]

Hi there, @sxychocl. Welcome to the Community Forums. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[SunsetRunner]

This really doesn’t work. I’ve tried many times to do this and I can see others have too and it doesn’t work for them either. Please provide a more permanent or alternative solution otherwise it’s going back to the vendor for refund and I’m buying a Garmin or Apple Watch 

[ShortieLA]

I’m having the exact same issue. Had a chat to someone done all the restart change watch face etc but still not worked my alarms are going off everything is working but blank screen that I can’t do a thing with. This is my 2nd versa 2 this has happened to. I won’t be buying anymore Fitbit products as they jst dnt last. 

[SunsetRunner]

So following a very lengthy online chat I went in store to get a replacement as the watch is only 30 days old but this had to be verified by Fitbit. I was then handed a phone to talk to a Fitbit advisor who took me through exactly the same process as the online chat despite them saying that they had read the details. They then wanted me to fill out an online form to request a replacement. The same form was offered to me during the online chat but the watch I have was not available in the form so I asked to change it in store where they did have one but NO Fitbit insisted they will send me the right watch. I’ve received an email confirming the order for - yes you guessed it THE WRONG WATCH. Please don’t buy a Fitbit the customer service and versa 2 products are rubbish. 

[SunsetRunner]

UPDATE - after 3 online chats a visit to the store and a lengthy phone call the last on line chat person finally clarified what is happening.  Until then I was not able to understand what was going on and whether Fitbit were acting as I thought.  I'm not stupid (university lecturer) and I feel Fitbit needs to instruct their support staff to explain thoroughly the process and what their customers should expect.  Not only has this wasted my time but it's also taken up a lot of Fitbit staff time.  You need to learn a lesson Fitbit.

[Mobious918]

I have a 2yr old Versa 2 that started doing this yesterday.  Watch works for all intents and purposes (data logging, notifications, etc...) but every time I try to "wake up" the screen it's just blank (backlight turns on but the LCD itself is just a black screen).  If I hard restart the watch I get the screen back and everything is normal until the screen locks/sleeps for the first time, then I can't wake it up again.  Factory reset via the side button, factory reset via the app, changing clock faces, rapidly pressing the side button to loosen it up, charging to 100%, tired them all but nothing worked.

One workaround I've found is to turn on the Always On Display since it never fully locks/sleeps the screen, but this isn't ideal for battery life or for sleeping.  Still not an ideal solution, hoping Fitbit has a fix for this.

[SunsetRunner]

I did all this my screen is still blank. It's syncing and I can feel vibrations but that's it. Help!

[SunsetRunner]

Don't get Garmin. Friend had same kind of issues. I'm seriously considering the Samsung!