Versa Lite stopped working altogether

[Ashleylefever]

My versa lite stopped holding a charge, won't track heart rate and won't record hourly steps taken. This just stared within the last few days. I have reset it a few times but nothing is working. Is it a lost cause at this point? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Ashleylefever. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

Since you're still having this issue despite the restarts you've attempted, I recommend doing a factory reset: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Hope this helps. 

[Ashleylefever]

At this point, it won't even turn on. It was fully charged last night and this morning it was complete dead and won't charge any longer. 

[MarreFitbit]

@Ashleylefever I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.