Versa Lite screen went blank

[Emma282828]

Hi my versa lite has gone off. Its fully charged and w

Has a green light on the back. I've tried to do the factory reset wheni press and hold the button it vibrates but then nothing happens.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Emma282828. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Daveg144]

my wife's Versa Lite touch screen stopped working the other day.  The screen works, but not the touch function.  The watch is less than three years old.  Tried changing clock face as well as a hard reset with no luck.  THe watch is less than three years old and she needs the alarm function that requires the touch screen.  How do we get this resolved?

[Emma282828]

Thanks for the suggestion I have tried that and failed unfortunately.

[MarreFitbit]

@Emma282828 I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Hello, @Daveg144. Thanks for stopping by and already troubleshooting your wife's Fitbit device. Since you're contacting us on your wife's behalf, in this case I suggest contacting our Support Team directly so they can further assist her. Please make sure you reach out to our team by using your wife's Fitbit email account. Click here to get connected.