Honoring Your Customers

[Tee84]

Dear Fitbit, 

We (your customers) have spent a lot of money on these devices and it seems like the end solution to many of our issues has been a small discount to purchase another one after the warranty has expired. I must admit, I was very happy with the customer service that was offered when my first one started tripping and I guess to my benefit was still under warranty at the time, because I had not had it for long. However, lately, many people including myself and my Husband have been having issues with our devices that are no longer working only to be offered a 30% discount to purchase another. I would like to challenge Fitbit to offer better products to those of us unable to use the products that we've spent our hard-earned money on, as well as present better solutions than small discounts. There are many other products out on the market, but we put our trust and investments into your product, so I would hope that you would honor our loyalty in that way. Thanks for your time.

[Boultk]

I started out with the fitbit charge hr' original had it replaced many times underwarrenty due to manufacturers defect.  I fell for the 30 % off and upgraded to fitbit Blaze..  then just after id had it for 1.5 years there was an update pushed out which turned it into an expensive paper weight.  Theb I got suckered into my Versa Lite...  which has now had a black screen won't turn in have gone through all the trouble shooting  pressing buttons but screen doesn't respond',  tried changing the clock face.  The app is picking it up somewhat shows me what the battery is at.  I am so very disappointed with their lack of empathy for those of us who can't afford to drop another 3-400$ on another device that we know is not going to last 2 years.  In all reality fitbit should be ashamed.at its company for mass producing these devices that never fail.to break