Versa 2 button stopped working

[MrsAnf]

The side button will no longer click the clock face on or off. I’ve pressed and held the button to reboot but that doesn’t work either. Now the only way I can activate the watch is by flinging my wrist about until the display shows.  Any suggestions to resolve.

thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MrsAnf. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 one more time by following these steps. 

Hope that helps. 

[MrsAnf]

Tried this and still no joy 😕

[MarreFitbit]

@MrsAnf I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

[BrandyBruhn]

Same. Did not help. 
I can swipe to see icons. But can’t get the clock up.