Versa Lite screen won't respond

[emily.1986]

Yesterday, my versa lite's batter died. I fully recharged it, but now the screen is completely unresponsive. I cannot swipe from any direction or tap on it at all. I have restarted the device 3 times. I do not have any extra apps or clock faces installed. It is syncing with my phone, but otherwise not usable in the way I would need. It is less than a year old.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @emily.1986, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen behavior. I appreciate you've taken the time to restart your watch prior to posting here. 

As a first approach and since your Versa Lite is still syncing, please try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 

Give this a go and let me know how it goes. 

[Mulliganstoo]

I was able to change clock face but swipe still not working 

[Jboggs]

I am having the same problem!  

[Mulliganstoo]

I live chatted with Fitbit customer support who confirmed that after restarting several times, deleting the app from my phone, reinstalling, removing and resynching with Bluetooth, restarting my phone and everything else recommended in the community help site that my Fitbit is now functionally a watch and offered a 35% coupon toward the purchase of a new Fitbit. Good luck with yours. I am considering an Apple Watch now.

[MarreFitbit]

Hi there @Mulliganstoo and @Jboggs, welcome on board. Thanks for the details provided in your posts and for taking the time to follow the tips and recommendations provided in this thread. I've seen that you both got in touch with our Support Team after posting here and were offered with a 35% discount on a new watch. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and or you can check our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.