Versa screen issues

[meirykamia73]

My first screen shows steps, hour and HR (no letters). All the other ones show no data or anything written. Some icons are still shown. Have already restarted the watch but nothing is working. 

How should I proceed? 

Thanks.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @meirykamia73, welcome to our Fitbit Community! Regarding the display issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch

Finally, monitor your Fitbit Versa and see if the issue gets fixed.

[meirykamia73]

Hi Juan, thanks for your kind response. I actually tried everything you said before but it didn't work anyway. Turns out that the last update brought my Fitbit back to life. For some reason, it's working now, just after the update. Thank you so much, so far the problem is solved

[JuanJoFitbit]

Hi @meirykamia73, thank you for getting back and trying the recommended troubleshooting steps. I'm glad to hear that you managed to get the issue resolved by updating your watch. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe! 😀