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Versa Lite showing Data not cleared

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‎01-08-2020 17:03 - last edited on ‎01-16-2020 19:43 by Fitbit Moderator

‎01-08-2020 17:03 - last edited on ‎01-16-2020 19:43 by Fitbit Moderator

I did what the instructions say to do to erase data on the fit bit versa lite. After a minute, the screen states Data not cleared, Sync and try again. What do I do now? It wil . It do ANYTHING at all a d wont sync bc device says not found when I try to sync it.

 

Moderator edit: Updated subject for clarity 

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‎01-16-2020 19:42 - last edited on ‎10-09-2025 14:10 by Fitbit Moderator

‎01-16-2020 19:42 - last edited on ‎10-09-2025 14:10 by Fitbit Moderator

@CarieBear Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. I would like you to restart your watch and check if after this your watch shows the main screen. 

I'll be around if you have any additional questions. 

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