Heart rate accuracy concern

[sweetpain]

Hi Fitbit support team,

I purchased 2 versa lite and 1 versa 2 for my family. I noticed one of my versa lite heart rate monitoring went wrong and did test as below. I wore versa 2 on non-dominant wrist and versa lite on dominant wrist simutaneously. The snapshots were what I got for my heart rate recordings on 12/25/2019 from versa 2 (top, left nondominant wrist) and versa lite (bottom, dominant wrist). Versa lite off the actual heart rate a lot especially during day time. Can you advise?

Thanks,

sufen

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @sweetpain, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for the information that was shared in your post and the screenshot attached, your effort and patience troubleshooting this situation prior to posting are appreciated. I was informed by our Customer Support team that they already provided you assistance with the heart rate inconvenience you're experiencing with your Versa Lite, therefore, my best advice for you at this moment will be to contact them back if you require further assistance with this situation or if you have any additional questions about the outcome of your case with them. 

Don't hesitate to contact me back if you need anything else.