Versa Lite stopped syncing after the update

[Tatia26]

Pls help my watch doesn't Wana sinc to my phone since the new update, 

Moderator Edit: Clarified subject

[jenna44]

hi, what operating system is the phone your trying you sync to?

[MarreFitbit]

Hi there, @Tatia26. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. @jenna44 Thanks for trying to help. 

As a first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa Lite.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Lite.

[Eddie11755]

Hi MarreFitbit. I too am having the same issues since installing the latest version of the Fitbit app version 3.48. My phone is a Galaxy Note 10 + running the latest version of Android 11 on the SPRINT Not Now Network. I've tried a few support suggestions including un-pairing my fitbit from my phones Bluetooth and can no longer pair. I started noticing I wasn't seeing text or calls come over then a few days later I started noticing I couldn't sync and the app would say click here to fix and that did nothing and eventually the time was off. Now my friend has the Versa running a Galaxy S9 plus running the latest version of Android on Verizon but I had disabled auto update like on my phone so he has no issues and his current version of the Fitbit app is 3.47. Also I still have my Fitbit Blaze as a backup for when I need to swap when I have to charge my Versa and my Blaze is not having any issues with Fitbit version 3.48 if that's any help. Seems to be primarily the Versa series. Is there a way Fitbit technicians can make it possible to Roll the software update backwards to 3.47 in the app playstore? Any help super appreciated thanks Eddie J

[MarreFitbit]

Hi there, @Eddie11755. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Ubiz]

I am facing the similar issues with two of my Fitbit devices, Versa and Versa Lite. Devices are working fine but the data is is not syncing to Fitibit App or the device date and time are not getting updated. I tried all the troubleshooting steps given in this community forum, but of no help. I have started noticing the issue after the latest update of the App to version 3.48. I tried everything mentioned including factory reset on Versa Lite, then the device got updated through the App but it is not getting added to App through "Set up a Device". Versa is getting added to the App but time and data is not syncing and the date and time showing wrong in the device. Is there a way to roll back to the previous version of App. Or identify and fix the issue. 

[MarreFitbit · Accepted solution]

Hi there, @Ubiz. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa and Versa Lite. I'm sorry to hear the steps provided in the forums haven't done the trick. I understand where your concern is coming from. 

Nevertheless, I've seen you did follow my advice and contacted our Support Team to report these issues. If you still need help or have any further questions or concerns, please feel free to reach out to our team so they can continue assisting you.

Please note that since you have exhausted all possible troubleshooting steps for this issue, know there's nothing left we here in the forums can do for you. Our Support Team will better assist you from now on. 🙂