Versa Lite stopped syncing

[colocarol]

My Versa Lite stopped working for about three days during the update, and then it came back for a short time. Then, this past week, the it stopped syncing, the clock and info on the face is either not working or inaccurate, and I just don't know what to do. I removed the device last night and hoped that Bluetooth would allow me to re-pair my iPhone to the Versa. It never showed up. I don't want to do a factory reset since I'm reading that others have tried it and didn't work. I'm at a loss as to what to do after reading the many problems. Guess I'll try customer service and see about a replacement or refund since it seems that they, too, have kind of given up for now! I've had mine less than a year so it's still under warranty. I should have spent a little more and gotten the Apple Watch, but I've had Fitbits for a long time. Sad.

Update:  Today the Bluetooth found my device and I was able to pair my iPhone with the Versa; however, it still doesn't sync.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@colocarol, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa Lite stopped syncing with your phone. I totally understand how you feel about this. By the way, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[colocarol]

Thank you for the quick reply. I discovered an update on my phone that I hadn't installed, so I'm doing that now in hopes that it may fix the problems. If it works, I'll update my post!

[colocarol]

I posted a couple of days ago that my Versa Lite wouldn't sync, Bluetooth couldn't pair my iPhone, clock face stopped keeping time, etc.  I just spent about an hour chatting with a great customer service rep who tried everything in the book to help me fix the problem. Nothing worked. My device is basically toast.  I got it at Buy and they don't offer warranties for Fitbits. Fitbit company will only offer a replacement (which I'm not thrilled about but maybe I can try a Versa 2 this time). My Versa Lite was purchased about six months ago. This malfunctioning just happened after the Firmware update, so it must have somehow been connected. Good luck to those of you having problems. I had high hopes that this wonderful person was going to help me solve the problems, but alas, they couldn't.