Versa Lite stopped working and won't turn on

[JanelleJ_]

My Versa Lite is 1.5 years old, a couple weeks ago the steps and heart rate monitor stopped working. I tried resetting it a few times with no luck. Some of the forums I read said that it could be temporary so I hoped it would come back around and used it as just a watch in the meantime.

A few days ago the battery died very quickly and now it won’t charge or turn back on at all. It’s just stone dead. 
I contacted customer support and got a run around, they said it’s very abnormal for this to happen and the devices usually last much longer than 1.5 years. Customer support said the warranty office was not open yet so they couldn’t transfer me via phone but would follow up via email to discuss replacement.

Minutes after I got off the call I received an email from warranty stating they wouldn’t replace a device beyond 1 year. The best they could do was a 35% discount on the purchase of a new device (still at least $200 for a product that didn’t last).
I am very disappointed, I’ve been a Fitbit customer for 10 years and always had a good experience with customer service in the past- they seemed to stand behind their products and replace them when faulty. They don’t seem to make the versa lite anymore probably because of all the issues cited on these forums. I think they should replace or offer a more substantial discount for a product that only made it 6 months past warranty.

Has anyone had a similar experience?

Moderator edit: subject for clarity 

[Sreethala]

Mine also died at the 18 months mark ! 

[Westwego]

Mine just did the same, in about the same timeframe. I wonder if the watch update on the 21st had anything to do with it.

[klecate]

Wow this exact thing is happening to me. Got my watch in dec 2019 and it stopped taking my heart rate recently. A few days later it started taking my heart rate again but now it won’t charge at all. I’ve tried everything. Super disappointed 

[Bernyboy]

también me pasa lo mismo, tengo días en los que mi fibit versa lite no se conecta con mis dispositivos. alguien puede ayudarme?

[MLY8]

😢😢😢My Versa Lite is also about a year and a half old and it have officially died. It will not take the charge (left it on the charger for 3 days) and NOTHING! My previous one died after a year so this is a replacement but why would it die on me so quickly! 

Called customer service, I know it is their job to ask the questions but I already said I did all the restarts, the 10 seconds holding down the side button and even charging it and it doesn't work but they still ask the questions again, that gets frustrating. 

I agree with your post, it should be replaced or a better discount. 

Possibly, they stopped the Versa Lite model?! So, they want us to purchase a new product...