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Versa Lite stopped working

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‎10-28-2019 17:08

‎10-28-2019 17:08

Hi,

I have a Versa Lite and it has stopped working. It won't turn on if it is not on charge. I tried to do a factory reset but it didn't work, it keeps saying data not deleted sync and try again. It won't sync to my phone now. Can anyone suggest how to fix it?

Thanks

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4 REPLIES 4

‎10-28-2019 19:07

‎10-28-2019 19:07

Hi @Dragonfly4 , when you Versa is still under warranty, call customer support asap. regards kuzibri

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‎10-28-2019 20:01

In response to SunsetRunner

‎10-28-2019 20:01

Thank you.
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‎10-31-2019 09:09

In response to Dragonfly4

‎10-31-2019 09:09

@Dragonfly4  Others have found that simply connecting the tracker via USB resolves connectivity issues.  Connect the tracker via its USB cradle to a Bluetooth enabled Windows 10 PC. From within the Windows app, you can set up your tracker as a new device.  

 

I personally am going to avoid using the app until they get this figured out.  I use an LG G7ThinQ

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‎01-05-2020 09:59

‎01-05-2020 09:59

What do you do if you bought it second hand from ebay... 

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