Versa Lite stopped working

[Mystifrost]

I noticed a few days ago my Fitbit not tracking. I charged it. Then I noticed the green lights underneath it aren’t flashing or on at all. Is my Fitbit broken for good? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mystifrost. Welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite. I understand where your concern is coming from. 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the heart rate, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa Lite. To switch the heart rate settings on your Versa, from the main screen of your Versa Lite, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa Lite. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa Lite once again. 
• Once it's done, restart your Versa Lite once again. To do so, press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[karir115]

Good afternoon, 

I'm also having the same issue with my versa. The heartrate isn't working at all. It stopped about a month, lights don't flash at all, step reminder and sleep tracking also not working. I tried your suggestion above along with factory resetting it and nothing has worked. Before it stopped working it was tracking my heart rate extremely high for a few months. This is very frustrating!  Is there anything else I can try? 

Thanks

[MarreFitbit]

Hi there, @karir115. Welcome on board. I appreciate you had followed the tips and recommendations provided above. I understand how frustrating this can be. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.