Versa Lite stopped working

[nsylv]

I got the Versa Lite in December of 2019 and as of this morning, July 8, 2020, it’s not working. 

I use it for swimming and showering and have followed the guidelines in regards to drying it off and not putting bug repellent or sunscreen on it and it’s been working great. 

I woke up this morning and I took it out of its charger and the screen was navy blue but it kept vibrating. I tried to reset it and the screen went black and not it won’t turn on. It occasionally vibrates and the green light on the back works when I try to wear it. 

does anyone know what I can do? I really rely on this for it as I don’t use my phone as much and I don’t want to have to pay for a new one if there is a warranty or there is a way to fix it. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @nsylv, welcome to the Community Forums. Thanks for the details provided in your post, for making sure that you take a good care of your Versa Lite and for your time and efforts and time to fix it prior to contacting us, I'll be glad to help you. 

If your tracker suffers damage while under warranty, please contact Customer Support. Discounts and replacements depend on tracker model and other factors.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope to get you back on track soon.