My recent experience with Versa

[bridge24]

I have an original Versa.  For about a week the HR monitor went screwy up and down and all over the place and I was just sitting down and used another monitor.  Then the HR gave out totally...no green light on the bottom.  Then the time went off.  Then the green light came back and the HR started working again...for who knows how long. I logged into my account to sync and could not find the sync icon anywhere and believe me I looked under every category and subcategory.  I unstalled and reinstalled the Fitbit app on two different tablets with no success still couldn't find sync.  I even lost the ability to change clock faces...it use to be under profile/picture so who knows where that went.  Last resort I decided to install on my Windows 10 laptop.  Went through the install of the Fitbit itself 6 times.  First it said it wasn't in USB charger port...well my laptop knew it was.  Then it went through the motions of installing the device even sending me codes to verify and still it came back that device wasn't found.  Went through all the motion again even took anything that had Bluetooth on it out of the room.  Remove any instance of device under Bluetooth.  Then finally everything synced but that's about all.  I can sync and the time came back and so far HR still working.  But how come no options to change clock face etc.  If Fitbit upgraded and give all us original Versa owners heartache on where to find things now, it would be nice if there were a more user friendly interaction on this new upgrade.  Appreciate if anyone can give me any insight if they had same issue/issues and if they could find the clock face options.  Thank you all.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @bridge24, welcome to the Community Forums. I'm sorry to hear about your recent inconveniences with your Versa. Thanks for the details provided in your post, I'm glad to hear you're back on track. 

I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

As per the description of your post, it seemed that your Versa was unpaired from your account for no reason and that's why you were facing those trouble including no having the option to sync your watch or changing the clock face. 

Keep in mind that your Versa may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time sync or if your Versa is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.