Versa Lite stopped working

[Kittymac]

Hi my versa lire, purchased in January, has been very sluggish lately, slow to sync and respond to screen tapping. Anyway this evening it got stuck on exercise mode and I did a restart. Then it was stuck on home screen so I tried to do a factory reset but when I pressed the side button there were yellow lines on the screen and now it is unresponsive. What can I do now? Do I need to return it to get it fixed as it’s under warranty or is there anything else I can do to try and fix it. I had only just charged it to 100% earlier today as the battery had died this morning at some stage. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Kittymac, welcome to the Community Forums. I'm sorry to hear about your Versa Lite's recent behavior. Thanks for the details provided in your post and for your efforts in trying to fix your watch, I'll be glad to continue assisting you.

In order for me to better assist you with this, please confirm that you've followed the steps below:

1. Check in the Fitbit app if your Versa Lite is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?
   
   

If the suggestions don't work, I'd like to know if your watch vibrates when you connect it to the charger? If not, I recommend doing the following: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 
   3. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.