08-13-2020
09:46
- last edited on
08-14-2020
09:51
by
MarreFitbit
08-13-2020
09:46
- last edited on
08-14-2020
09:51
by
MarreFitbit
Versa died so put it on to charge like normal but hasn't done anything. Cleaned charger points, tried in different plugs etc, put a band around versa and charger to ensure points have contact. When pressing all 3 buttons the empty battery picture shows. Can anyone help please? It's about 20 months old but I would still expect to last longer than this.
Moderator Edit: Clarified subject
08-14-2020 10:00 - edited 02-18-2024 04:48
08-14-2020 10:00 - edited 02-18-2024 04:48
Hi there @Loobymc, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here, I'll be glad to continue assisting you.
If you haven't done so yet, please try these suggestions:
If the suggestions don't work, I'd like to know if your watch vibrates when you connect it to the charger? If not, please confirmed that you troubleshooted your watch as described below:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
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