Versa Lite stopped working

[Marmeaux]

For the past 2 weeks my Versa Lite has been acting erratically. It doesn't sync, the clock will get slower, the face will freeze on the fitbit logo, and sometimes, like today, it just has a black screen even though it has 83% battery. I have already read through the forums to do everything like factory resets, clock faces, etc... nothing has helped long term. I rely on my Fitbit for the time, as a clock should be used, but I also enjoy all the other great features. I have only had my watch for a year, and feel like if this is the longevity of a Fitbit product,  and won't get another one. Can anyone help me out?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Marmeaux, welcome to the Community Forums. We're sorry to hear about your Versa Lite's behavior. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.