Versa 2 blank screen and won't sync

[JoAus]

Screen blank. I have lights at the back and if i press the side button i get the “set up wallet’ but nothing else.  It’s fully charged and wont sync. Your products aren’t cheap and this is only two months old!!

Appalling help online which has you going round and round in circles.  I want my money back!!!!!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @JoAus, thanks for stopping by in the Community Forums. I'm sorry to hear about the screen and syncing issues with your Versa 2, I understand how you must be feeling. Thanks for the details provided in your post, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your watch by following the steps provided here: How do I restart my Fitbit device? 

Let me know how it goes. 

[pananda]

My versa 2 screen has also gone blank.  it still registers and syncs, but nothing on the screen.  tried the reset and nothing.