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Versa Lite stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2021 12:06 - last edited on ‎06-26-2021 21:41 by Moderator Alum

‎06-06-2021 12:06 - last edited on ‎06-26-2021 21:41 by Moderator Alum

About a week ago, I noticed my watch stopped tracking my sleep patterns. Just yesterday I noticed it stopped tracking my heart rate therefore giving me inaccurate data from workouts. Also, within the past few days, the batter has been draining triple the speed. Can barely go a day on a full charge as opposed to about 2.5 days. I have tried restarting it multiple times, even factory restarted the watch and reconnected it to my phone and the app. Nothing has helped. Is there a Fitbit glitch going on? Disappointed that I paid good money for this a little over a year ago and it’s failing. 

 

Moderator Edit: Clarified subject

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‎06-26-2021 21:44

‎06-26-2021 21:44

Hi there, @Linguere. Welcome to the Community Forums. I'm sorry to hear that your Versa Lite is not responding. Thanks for trying to troubleshoot the issue with your Fitbit before posting here. I understand where your concern is coming from. 

 

I've seen you reached out to our Support Team after posting here and they've already helped you. If you have any further questions, please feel free to update your support case so our team can continue assisting you. 

 

Have a nice day.

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