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Versa Lite stuck on Data not cleared

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‎03-03-2020 18:42 - last edited on ‎03-05-2020 17:25 by Fitbit Moderator

‎03-03-2020 18:42 - last edited on ‎03-05-2020 17:25 by Fitbit Moderator

I’ve tried every solution listed on the various forums about this issue and nothing has worked now my Fitbit Versa Lite is stuck on the Red Cross in the circle and Data not cleared Sync and try again. I’m overseas for three months and by the time I get home my warranty will have expired. Fitbit don’t seem to care that so many people are having this issue. Think I’ll just go and get an Apple Watch and chuck this Fitbit away. Fitbit - I suggest you find a solution that actually works and publicise it.

 

Moderator edit: updated subject for clarity and label

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‎03-05-2020 17:46 - last edited on ‎09-10-2024 16:40 by Fitbit Moderator

‎03-05-2020 17:46 - last edited on ‎09-10-2024 16:40 by Fitbit Moderator

Hi @HOHara. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for letting me know about your Versa Lite's behavior, as well for the troubleshooting steps tried prior posting. I totally understand how you're feeling about your watch not working correctly. Since this shouldn't be happening, I've shared your details to our Support team so they can create a case on your behalf and give you a hand. They'll provide you with further assistance via email, keep an eye on your inbox.

By the way, I've moved your post to this new thread as there are more chances to get related replies here.

I'll be around if you have another question.

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