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Versa Lite stuck on Fitbit Logo

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‎09-26-2022 11:14 - last edited on ‎09-26-2022 11:28 by Fitbit Moderator

‎09-26-2022 11:14 - last edited on ‎09-26-2022 11:28 by Fitbit Moderator

  • The logo keeps blinking  and it won't sync.

 

 

Moderator Edit: Clarified subject

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‎09-26-2022 11:29

‎09-26-2022 11:29

Hi there, @1ladybug. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa Lite. 

 

If you haven't done so yet, I'd recommend trying the steps below:

 

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

 

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎09-26-2022 11:29

‎09-26-2022 11:29

Hi there, @1ladybug. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa Lite. 

 

If you haven't done so yet, I'd recommend trying the steps below:

 

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

 

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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