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Versa Lite stuck on Fitbit logo

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‎07-31-2020 07:15 - last edited on ‎07-31-2020 18:34 by Fitbit Moderator

‎07-31-2020 07:15 - last edited on ‎07-31-2020 18:34 by Fitbit Moderator

My mother received a Versa lite as a gift. I've been trying to get it working for her. It seems to be stuck on the Fitbit logo screen. I've tried resetting by holding the button down, and it resets but eventually goes right back to the logo. Can anyone help with this? 

 

Moderator Edit: Clarified subject

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‎07-31-2020 18:34

‎07-31-2020 18:34

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎07-31-2020 20:24

‎07-31-2020 20:24

Mine is doing this too ever since the update at the beginning of July I've had issues but started doing this particular issue a few days ago.

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