Versa Lite stuck on step 2

[SunsetRunner]

Hi i have recieved my Versa Lite and upon starting it, it said an update was due it's been stuck on step 2 1% for 20 mins now is this normal? The bar on the versa doesn't seem to be moving at all just worried its faulty 

Thanks 

Moderator edit: format

[SunsetRunner]

Hi @SunsetRunner , although 20 mins seems long, this has not to be abnormal cause it's downloading and installing the Fitbit iOS over BT. Regards kuzibri

[SunsetRunner]

I'm now on over an hour and it's not even half way in says 6% this is ridiculous 

[SunsetRunner · Accepted solution]

Do you have your Versa in the charger and connected to your PC?

[SunsetRunner]

No its just in the plug will it be better if I use my laptop I dont have a computer ?

[SunsetRunner]

Yes, laptop is also a computer 🙂, but it's mandatory

[SunsetRunner]

Hi @SunsetRunner , how are you doing with updating? Regards kuzibri

[SunsetRunner]

Its updated, only took about 30 mins using the laptop so thank you very much, I was losing the will to live 😂 now its hit and miss with sending me notifications and keeps losing my bluetooth connection but I'll live with this haha x