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Versa Lite syncing issues

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‎04-26-2020 08:49 - last edited on ‎07-08-2020 05:25 by Fitbit Moderator

‎04-26-2020 08:49 - last edited on ‎07-08-2020 05:25 by Fitbit Moderator

hi. Every since the update sent to my phone for the versa lite, the versa has stopped syncing at 2am every morning.  Additionally the time is behind by about 30 mins. 

 

The app was updated,  my phone is updated,  note 10, I have restarted the versa, I have Forced closed the app, and I have restarted my phone.  Nothing has worked. I know that I am losing data because I am 30 mins behind and I am up and moving for several hours before it may sync. I have tried to manually sync and it has a read exclamation mark and sometimes says no device found. 

 

One the first day this happened i tried to reconnect the versa from the beginning, and it took almost an hour,  which is way longer than it has ever taken.  

 

All of this happened after the firmware update.

 

 

Moderator edit: updated subject for clarity

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‎07-08-2020 05:24 - last edited on ‎08-26-2024 03:45 by Fitbit Moderator

‎07-08-2020 05:24 - last edited on ‎08-26-2024 03:45 by Fitbit Moderator

Hi @Shaniquadenise5, it's great to see you in our Fitbit Community! Regarding the wrong time and syncing issue that your Versa Lite experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. In case the issue persists, please reply to their last email and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

JuanJo | Community Moderator

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