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Versa Lite touch screen isn't working

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‎06-22-2020 20:41 - last edited on ‎06-24-2020 10:10 by Fitbit Moderator

‎06-22-2020 20:41 - last edited on ‎06-24-2020 10:10 by Fitbit Moderator

My versa-lite touch screen is no longer working and  I am very upset . I both 2 at Christmas and my husband is having no issues but I am .....please help so sad!!

 

 

Moderator Edit: Clarified subject

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‎06-24-2020 10:12 - edited ‎09-23-2023 12:19

‎06-24-2020 10:12 - edited ‎09-23-2023 12:19

Hi there @Dkuhlmann1004, welcome to the Community Forums. I'm sorry to hear that your Versa Lite's touch screen isn't working. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

If you haven't done so yet, I'd recommend trying the steps below:

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

  3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2020 10:12 - edited ‎09-23-2023 12:19

‎06-24-2020 10:12 - edited ‎09-23-2023 12:19

Hi there @Dkuhlmann1004, welcome to the Community Forums. I'm sorry to hear that your Versa Lite's touch screen isn't working. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

If you haven't done so yet, I'd recommend trying the steps below:

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

  3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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