Versa Lite touch screen not working properly

[angelamarie83]

The side button works and the touch screen is responsive however nothing I select works (alarms, settings, workout etc) no matter what button I press I am brought back to the clock face. I can’t see steps either. The screen will show Today with the Fitbit logo then go back to the clock face. I am using a Fitbit clock face, not 3rd party, and I have rebooted the wrist band. 

[DavideFitbit]

Hey, welcome to the Fitbit Community forums @angelamarie83.  

Thank you for sharing all this information about the inconvenience you've experienced with your watch and the troubleshooting steps that you already tried. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Have a great day! 

[angelamarie83]

Thank you I looked forward to their reply as it is still not working 😞 

[DavideFitbit]

No problem @angelamarie83!  You should be receiving a response soon. 

Have a great day.