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Versa Lite touch screen stopped working

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‎03-03-2020 14:41 - last edited on ‎03-04-2020 04:25 by Fitbit Moderator

‎03-03-2020 14:41 - last edited on ‎03-04-2020 04:25 by Fitbit Moderator

Ive tried to restart the watch and ive tried master reset now i cant get it to do anything  it says cant sync data not cleared i tried deleting app changing email starting over as if new watch still says data not cleared. I deleted my blue tooth sync on my phone and restarted my phone still nothing.

 

 

Moderator edit: format

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‎03-04-2020 04:22

‎03-04-2020 04:22

@MrEleven08, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa Lite touchscreen stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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